Services
Assessment, delivery, support and knowledge transfer, from one team
We do not hand over a platform and leave. Professional services, official enterprise support, managed operation and training are how we stay with you.
Professional Services
Assessment, architecture, build and migration by the engineers who will later support the platform.
From the initial assessment to the last migration wave, one team designs, builds and migrates your private cloud and data platform. The same people stay on for operation and support.
Learn moreEnterprise Support
Official support with SLAs on the open-source technologies your bank already depends on.
Official support on PostgreSQL, Kafka, RabbitMQ, Kubernetes, Cloudberry, OpenSearch and the rest of the catalogue. Response times, CVE patching and a named engineer for the systems that cannot fail.
Learn moreManaged Services
We run the platform. Your team keeps ownership and learns to take it over.
Delegated operation of your private cloud and data platform: 24×7 monitoring and alerting, capacity management, patching, upgrades and lifecycle, with reporting your risk committee can read.
Learn moreTraining & Enablement
Your engineers end up running the platform. That outcome is written into the contract.
Training and certification for your team, operational shadowing during build and migration, and a handover plan with measurable milestones. Every NuxFamily engagement ends with your people in control.
Learn more
The journey with NuxFamily
We stay with you the whole way
The differential is not the platform we sell. It is that we assess, design, build, migrate, operate and hand over, and we are still there afterwards.
Assess
Discovery, data mapping, regulatory-exposure review and TCO.
Design
Target architecture, sizing, capacity plan and DR design.
Build
Full stack implementation: virtualisation → Kubernetes → PaaS → data.
Migrate
Wave-based migration with no service interruption and a defined rollback.
Operate
Official 24×7 support, monitoring, lifecycle management and patching.
Evolve
Optimisation, on-prem FinOps, AI adoption and knowledge transfer.
Official vendor support
Open source without a contract is a risk.
NuxFamily turns the open-source stack into a product with an SLA: one contract, one escalation path, whole stack.
Essential
- Coverage
- 8×5, Nigeria business hours
- P1 response
- 4 h
- Corrective support
- Knowledge base access
- Security patches
Business
- Coverage
- 24×7
- P1 response
- 1 h
- Everything in Essential
- Proactive support
- Quarterly health checks
- Version management
Mission Critical
Most chosen- Coverage
- 24×7 with named engineer
- P1 response
- 15 min
- Everything in Business
- Named engineer
- Architecture review
- Major upgrade support
- CBN audit accompaniment
Response times and tier names are indicative and confirmed contractually.
Tell us what you need to run
We will propose the right mix of professional services, support and managed operation for your platform.